Shipping Policy
Shipping Terms
We have chosen to ship products directly from the supplier. The average delivery time for each order is 1–15 business days. However, due to high demand and staff shortages, processing and delivery times may currently be longer than usual.
This unique business model allows us to achieve significant savings on storage and transportation costs, enabling us to offer products at a lower price than our competitors and to cover the shipping costs ourselves.
Note: Please be aware that during peak seasons, public holidays, or due to unexpected factors such as courier delays or staffing shortages, delivery may take longer than usual. We’re committed to keeping you informed and appreciate your patience in such cases.
Free Shipping on Orders Over £25
To keep prices low, we provide free shipping for orders over £25. For orders under £25, a shipping fee of £4.95 applies.
How to Place an Order
Find the desired products and add them to your cart. If you have items in your cart, you can complete your order at any time.
Review Your Order
Check that you have the correct products in your cart. Click on "Order". Ensure that the correct products, prices, and quantities are displayed in the order summary. On this page, you can also leave a message. If you can't find a product or have another question, please visit our contact page.
Track Your Order
You can track your order through our Track and Trace system, which you will receive via email after placing your order. The shipment tracking can be followed online 2-3 days after your order, so you’ll know exactly when to expect your products at home.
Responsibility for Uncollected/Refused Packages
If a customer fails to collect their package within the specified time at the assigned pick-up location or address, the responsibility for the package lies with the customer. If the package is returned by the carrier to our supplier in China, a fee will be deducted from the refund amount.
- For orders up to £50, a fixed fee of £14.95 will be deducted.
- For orders over £50, one third (1/3) of the order value will be deducted.
This fee covers the return shipping and handling costs.
Cancellation Policy (for Orders Below £150)
Cancellations are accepted under the following conditions:
If a customer wishes to cancel part or all of their order, a restocking fee will be deducted from the refund amount.
- For orders up to £50, a fixed fee of £14.95 will be deducted.
- For orders over £50, one third (1/3) of the order value will be deducted.
This fee covers processing, restocking, and handling costs.
NOTE: If a customer does not respond to confirm their cancellation within 24 hours, we will proceed with the order!